Eurostar implements remote management solution
Perhaps more than most companies, Eurostar can't afford downtime. Any network fault - whether due to cabling or software - can have serious and far-reaching effects, so the company needs to be able to diagnose, locate and fix any problem as quickly and efficiently as possible.

Remote management system brings significant benefits
To ensure this is the case, Eurostar decided that its head office should have the facility to manage its branch office. Although this would require the full capabilities of a remote management solution, there would be significant benefits. Principally, these would be fast reaction to network faults and the remote ability to distinguish between a cable fault and a software application fault. This would dramatically reduce costs and outages by ensuring that the appropriate resource is dispatched to resolve the problem.

Adding complexity to the project is the fact that the branch office building is not only the home of many different departments within the organisation, but is also used as a staging post for departments decanted there pro tem. Tracking Moves Adds & Changes (MACs) is therefore a major issue.

Powerful,  effective solution
To provide a solution, Comms Room Services proposed and managed the deployment of real-time intelligent patching. The system provides complete information on the workstation physical link, including its location, and delivers topology discovery down to patch port level. The colour of the port indicates its connectivity status, and a right click on any port will reveal the full link status. It is a solution which is powerful, simple and - above all - effective.